CONTACT US

We’re here for support 7 days a week.

We’d love to hear from you! Contact us to get support by email, phone, or live chat.

Contact Us

Give us a call or start a live chat.

We’re here to assist you 7-days a week during business hours.

United States

844-515-1377

Monday – Friday

8:00 AM to 8:00 PM (Central)

Saturday

8:00 AM to 5:00 PM (Central)

Sunday

10:00 AM to 6:00 PM (Central)

Canada

844-515-1377

Monday – Friday

8:00 AM to 8:00 PM (Central)

Saturday

8:00 AM to 5:00 PM (Central)

Sunday

10:00 AM to 6:00 PM (Central)

Live Chat

Need help now? Speak to a ResumeHelp agent through live chat.

Send us a message by email.

We promise to get back to you within one business day.

Select a message

Simple Cancellation

Want to cancel your subscription? We’ll make it quick and easy so you don’t have to wait for support.

Frequently asked questions

Need Help? Read our most common questions.

ResumeGig Account Info

I can’t find the sign-in button. Where is it?

Follow the row of links at the top of www.resumegig.com to the very end, where you will find the words “Sign in.” Or click here to go directly to the sign-in page.

I’m struggling to sign in. What’s the deal?

Occasionally you will experience a glitch when you try to sign in. Luckily, there are many possible solutions, such as:

  1. Clearing the browser’s cache. Here’s how you do that on each of the main browsers:
    • Google Chrome:
      • Click the three vertical dots at the top right under the tabs
      • Hover over “More Tools.” When the menu opens, click “Clear Browsing Data.”
      • At the top of the window, select a time range. Selecting “All Time” will delete everything.
      • Check the boxes alongside the phrases “Cached images and files” and “Cookies and other site data.”
      • Click “Clear data.”
    • Microsoft Windows:
      • Hold down your keyboard’s Control, Shift and Delete keys simultaneously.
      • In the “Time range” dropdown menu, click “All time,” then select “Cache” or “Cached images and files.”
      • Finally, click “Clear data.”
    • Apple Safari:
      • The simplest method for clearing your cache is pressing the Command, Option and letter “E” keys on your keyboard at the same time.
      • As an alternative, you can click the “Safari” tab at the top left of your screen, then choose “Preferences” from the dropdown menu.
      • Next, choose “Advanced” all the way to the right.
      • Finally, at the bottom of that window, check “Show Develop menu in menu bar.” Then, go to the menu bar and click “Develop,” before selecting “Empty caches” from the drop-down menu.
  2. Refreshing the page.
  3. Attempting to sign into your account from a private browser window or “Incognito” on Chrome.

In the case where the steps above don’t work, you should check in with our customer service team members who are always willing to lend a helping hand.

What’s the best way to reset or recover my password?

If you need a new password, rest easy. We can reset it here.

When I try to reset my password, I get sent back to the reset password page again and again. How do I make it stop?

Here are several methods that might help you:

  • Refresh the page.
  • Try opening a new browser window or tab in Google Chrome.
  • Clear your Google Chrome cache with the following steps:
    • Click the three vertical dots at the top right under the tabs.
    • Hover over “More Tools.” When the menu opens, click “Clear Browsing Data.”
    • At the top of the window, select a time range. Selecting “All Time” will delete everything.
    • Check the boxes alongside the phrases “Cached images and files” and “Cookies and other site data.”
    • Click “Clear data.”
  • Delete your Google Chrome browser history:
    • Click the three vertical dots near the top right corner of your browser just underneath the tabs.
    • Scroll over the option “History.” Then, select “History” again in the drop-down menu.
    • On the far left of the page, you’ll see “Clear Browsing Data.” Click that.
    • In the small pop-up window, under “Time range,” click “All time.”

When you’re finished, you can go back to ResumeGig and log in to your account. If the issue continues, then contact us.

Managing Your Subscription

I’d like to cancel my subscription.

Canceling your subscription is straight-forward. Simply:

  • Sign in.
  • Go to the “Settings” link from your Dashboard.
  • Click “Subscription.” At the bottom, in small font, you will see “To cancel your subscription, click here.”

I haven’t received a cancellation/refund/subscription confirmation email. Did my cancellation go through?

Cancellation/refund/subscription confirmation messages may have gotten sent to your email’s spam/junk folder. Please check your email account. If you still don’t see it, contact us.

I’d like to permanently delete my data ⁠— How do I do that?

For CCPA-registered customers:
You may request we delete all information we have in our records, as well as request a copy of this information by taking the following steps:
  • Sign in.
  • Visit our Privacy Policy page. Follow the instructions in section 6(e).
  • Reach out if you have any follow-up questions.

Site Troubleshooting

I keep getting an “Error 400 bad request” when I try to visit your site. Why is this happening?

There are many possible reasons you’re encountering an error message. Try the following in Google Chrome:

  • Start by refreshing the page.
  • Next, clear your cache. Here’s how you do that:
    • Click the three vertical dots at the top right under the tabs.
    • Click “More Tools,” then click “Clear Browsing Data.”
    • At the top of the window, choose a time range. To delete everything, select “All Time.”
    • Next to “Cookies and other site data” and ”Cached images and files,” check the boxes.
    • Click “Clear data.”
    • Try again to download your document.
  • Attempt to reach ResumeGig from a private browser window or “Incognito” mode on Google Chrome.
    • Here’s how to open Incognito mode in Chrome:
      • Open Chrome, then click on the tools menu (three vertical dots on Mac or three stacked lines on Windows) in the upper right corner of your browser window.
      • Select “New Incognito Window” to open a new private browsing window.
    • Here’s how to enable private browsing on a Mac:
      • Open Safari, then navigate to the menu bar and choose “File.”
      • Click on the “Private Window” option to open a private window.
    • Here’s how to enable private browsing on Internet Explorer:
      • Open Internet Explorer. Click on the gear icon in the upper right corner.
      • Choose “Safety” from the drop-down menu. Then choose “InPrivate Browsing” to open a private window.
  • Please keep in mind, when you try to access ResumeGig from someone else’s computer, you may be behind a firewall that blocks access to some websites
  • In the event that none of the issues above work, feel free to contact us.

The web page freezes when I click on a resume. What’s going on?

If your computer suddenly stops responding, please try the following steps to see if you can get your computer working again:

  • Unplug devices that are plugged into the computer.
  • Shut it down.
  • Unplug your computer from the wall outlet.
  • Wait for at least 20 seconds before turning your computer on and trying again.

Note:Our most compatible browser is Google Chrome.

How can I make sure the website is saving my work? I’m afraid I’ll lose my information.

Losing your progress can happen in many ways. Here are a few things you can try:

  • Check your internet connection to make sure it’s stable. Your resume changes will be saved in real time. A bad, unreliable internet connection makes it less likely your work will be saved, or it may be saved intermittently.
  • Please use Google Chrome to log into your account.
  • Empty your Google Chrome cache:
    • Click the three vertical dots at the top right under the tabs.
    • Click “More Tools,” then click “Clear Browsing Data.”
    • At the top of the window, choose a time range. To delete everything, select “All Time.”
    • Next to “Cookies and other site data” and ”Cached images and files,” check the boxes.
    • Click “Clear data.”
  • Now, if nothing seems to work, we encourage you to contact us.

Payments

How will ResumeGig transactions appear on my billing statement?

You will find it on your billing statement in one of the following ones:

  • BK*ResumeGig
  • Resumegig
  • Resumegig.com
  • ITB*Resumegig

Is it possible to pay with PayPal or other methods aside from my credit card?

Unfortunately, our website is only capable of processing credit card payments. Thus, PayPal, Venmo, Zelle, debit cards and prepaid cards are not acceptable forms of payment. If you are having trouble using your credit card for payment, you may have to reach out to your financial institution to provide authorization.

My credit card doesn’t seem to be working, and the site is asking that I try another card.

This happens sometimes. Most frequently, this is because the bank has placed a restriction on the account. We suggest that you reach out to them to see if your account has been restricted, and tell them you are trying to process a payment.

I’ve been charged, but I don’t remember subscribing. How can I tell whether I have an account with you?

Please try the following:

  • Search your emails, including your spam/junk folders, for an email that confirms your account.
  • Try to log in from the sign-in page. If you’re able to do so, then you have an account with us. If you can’t log in, however, click “Forgot Your Passwords?” Then enter your email address and select “Submit.” Those who have an account with us will receive an email message that includes a link to reset your password. If you don’t receive an email message with a link and you don’t find one in your spam folder, then chances are you do not have an account with us.
  • If you’ve tried all of the above, please contact us for further assistance.

Resume and Cover Letter Help

What’s included in the ResumeGig Full Access plan?

With full access to ResumeGig, you can:

  • Create as many resumes and (matching) cover letters as you would like, perfect for applying to multiple jobs.
  • Sort through thousands of resume and cover letter examples, as well as unique design templates, for a broad array of industries and job titles.
  • Easily download and print your resumes and cover letters on the go, in a variety of formats, including PDF, .txt and .html.
  • Have a central location for storing your resumes and cover letters so you can access and edit them anytime.
  • Double check your resume for grammar, spelling and other common mistakes instantly using our Spell-Check feature.

I’d like to download the document I paid for. Why can’t I?

  • Log out of your account, then log back in
  • If you are using Google Chrome, here’s how you clear your cache:
    • Click the three vertical dots at the top right under the tabs.
    • Click “More Tools,” then click “Clear Browsing Data.”
    • At the top of the window, choose a time range. To delete everything, select “All Time.”
    • Next to “Cookies and other site data” and ”Cached images and files,” check the boxes.
    • Click “Clear data.”
    • Try again to download your document.
  • You can download a .txt version of your resume or cover letter any time you’d like. Simply log in to your dashboard, navigate to your saved documents, click “Download,” and select the “plain text” file format.
  • Ultimately, if you can’t resolve your concerns, please reach out for help.

How can I print my document?

There are a few common reasons you may encounter trouble printing your document. If you’re struggling, try the following:

  • Start by ensuring you download your resume to your computer. Acceptable file types include: PDF, Text (.txt) or HyperText Markup Language (.HTML).
  • Check to make sure your printer is on.
  • If your computer is on, restart it.
  • If none of the above works, then contact us.

I’m struggling with margins, size and spacing. When I try to print my resume, it’ll only print over multiple pages, or the spaces between work experience are too large. How do I fix this?

Sign in to your account, then try to use the following steps to fix spacing/margin issues:

  • Begin at your dashboard.
  • On the right-hand side of the page, you will see a “Formatting” header underneath the “Templates” header.
  • Click on “Custom.” From there you will find several tools that help you adjust the margins, spacing and font sizes of your resume.
  • Click “Save & Next” to save your changes.

Why can’t I upload an existing document?

  • First, are you using an acceptable format? Our Builder accepts the following file types: .doc, .docx, PDF, ODT, HTM, RTF or TXT.
  • If you’ve tried to upload one of the above file types and it isn’t working, please contact us for help.

Why won’t the site let me make multiple versions of my resume/CV for different jobs?

  • Creating multiple resumes should be simple. Start by:
    • Logging in to your dashboard.
    • Under the “Free Access” header there is a drop down menu. Click it, and navigate to “+ New Letter” or “+ New Resume.”
    • Select “Create New Resume” or “Copy Existing.”
  • If there are technical issues that arise when you try to create multiple resumes, feel free to contact us for help.

How can I guarantee the recruiter/hiring manager will be able to open the resume I send in an email?

You can take some basic precautions to guarantee an employer is able to open your resume. Check to see what format is requested by the employer. Then, you should:

  • On Google Chrome, download your resume and save it. Please remember to check what the employer requested. Our Builder allows you to download and save in the following formats: .doc, .docx, PDF, ODT, HTM, RTF or TXT.
  • Send yourself a test by attaching your saved file to an email message.
  • If that works, then employers should be able to open the document when attached to an email.
  • If you continue to have this problem, please contact us.

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